Associate Product Manager • Customer Experience

Durga
Prasad

Product-minded B.Tech engineer turning customer pain points into scalable, self-service experiences. I bridge customer insight, product thinking, and technical execution to improve journeys, reduce friction, and drive operational efficiency.

Product team collaboration
Product • UX • Ops
4+
Product & Ops improvements
10+
Issue patterns analyzed
3+
Cross-functional teams aligned
Scroll to explore
01 — About

Product-first thinking,
customer-centered execution.

I'm Akula DurgaPrasad, a product-minded B.Tech engineer with experience in parking technology, customer servicing, operations automation, and close collaboration with Product Managers.

I work directly with PMs to understand customer pain points, review product behavior, evaluate solution approaches, and translate servicing problems into product improvements that reduce friction and improve customer experience.

My work spans customer journey analysis, issue triage, feature discovery, root-cause analysis, automation, and cross-functional delivery. I have contributed to internal customer workflow improvements, especially around self-service, promo-code generation, and automation of repetitive operational tasks.

I am seeking an Associate Product Manager role focused on customer journeys, self-service, automation, and measurable product outcomes, while staying grounded in technical product understanding.

B.Tech in Computer Science (AI/ML)
Kakinada Institute of Engineering & Technology II
Sep 2021 — May 2025
8.0 / 10 CGPA
🎯
Customer Discovery
Pain-point analysis · feedback synthesis · product reviews
⚙️
Product Execution
Requirement discussions · solution evaluation · feature improvements
📊
Analytics & Ops
Logs · metrics · RCA · workflow automation
🤝
Cross-functional Leadership
Product · Engineering · Support · Infrastructure
02 — Experience

Product, customer, and
workflow impact.

05/2026 — PRESENT
Product and Operations Engineer
Get My Parking · Bengaluru, India
  • Partner with Product Managers in daily product reviews to understand customer needs, discuss pain points, and evaluate solution and implementation approaches.
  • Own the client-response loop for parking tools and software by investigating issues, identifying recurring friction, and bringing structured context to Product and Engineering teams.
  • Translate customer problems into product improvements by balancing user experience, operational feasibility, system constraints, and implementation effort.
  • Contribute to internal discount and promo-code generation capability, identifying customer/business need, exposure concerns, and a controlled internal solution path.
  • Use production logs, metrics, and customer issue patterns to identify automation opportunities and reduce repetitive manual effort across operational workflows.
  • Develop Python automation for health checks, log analysis, deployment verification, and support tasks to improve operational efficiency and reduce manual intervention.
Product reviews Product Analytics Customer issue triage Cross-functional execution Incident Management
11/2025 — 05/2026
Technical Support Advisor 1
Concentrix · Bengaluru, India
  • Provided real-time customer support through voice, chat, and email, identifying customer needs and troubleshooting product and process issues toward resolution.
  • Analyzed recurring customer issues and escalated structured problem statements and root-cause observations to internal teams for product and process improvement.
  • Documented customer cases, troubleshooting journeys, and recurring friction points to support better knowledge sharing and operational learning.
  • Collaborated with internal and global teams to improve customer-centric communication, structured problem solving, and cross-functional execution.
Customer support Issue analysis Customer issue triage Process improvement
03 — Projects

Product-thinking in
real-world builds.

Career platform collaboration
✦ Job discovery
Kaaryamithr

This project addresses a very common hiring problem: job seekers often struggle to find relevant opportunities quickly, while recruiters need a cleaner and faster way to manage applicants. I designed it as a product idea that simplifies job search, enhances match quality, and creates a smoother hiring workflow.

  • Defined the core problem as information overload, poor discoverability, and inefficient application journeys for both candidates and recruiters
  • Designed user flows for job seekers, recruiters, and administrators to make the platform useful across the whole hiring lifecycle
  • Focused on product quality through clear listing structure, strong filtering, role-based access, and a simplified application experience
  • Built a product that would feel valuable by reducing time-to-apply, improving role clarity, and enhancing trust in the platform
  • Used a scalable technical foundation so the experience could evolve with features like job alerts, recruiter dashboards, and analytics-driven hiring decisions
Product flows Spring Boot ReactJS MySQL JWT
View repository ↗
✦ 25% performance gain
Employee Management System

Created a system focused on employee operational clarity, quick access to records, and maintainable backend workflows for internal teams.

  • Improved retrieval efficiency by optimizing data access patterns
  • Modeled business workflows into user-friendly CRUD experiences
  • Worked across frontend and backend to improve operational usability
Java Spring Boot ReactJS MySQL JUnit
View repository ↗
✦ Problem solving
LeetCode & DSA Practice

A structured practice repo focused on algorithmic thinking, problem-breaking, and logicial decision-making — critical for product problem solving and structured analysis.

  • Worked through arrays, trees, graphs, and dynamic programming
  • Strengthened structured thinking for product and technical problem solving
  • Kept a consistent practice routine across coding challenge platforms
Java DSA Problem solving Logic
View repository ↗
04 — Skills

Associate PM skills
for product impact.

🎯 Product & Discovery
Customer Centricity Problem Discovery Customer Journey Analysis Customer Feedback Product Reviews Requirement Discussions Feature Development Solution Evaluation Product Improvements Roadmap Thinking User Stories Prioritization
👥 Customer Experience
Customer Support Self-Service Design Issue Triage Friction Analysis Service Improvement Process Optimization Workflow Automation Experience Mapping Customer Retention SLA Awareness
📊 Analytics & Problem Solving
Structured Problem Solving Root Cause Analysis Log Analysis Metrics Review Incident Analysis Product KPI Mindset A/B Testing Operational Metrics Data Interpretation Usage Analysis
🛠️ Technical & Product Ops
Python Java REST APIs SQL AWS Postman Git Jira Confluence Product Operations Automation Technical Documentation
🤝 Collaboration
Cross-functional Collaboration Stakeholder Management Product & Engineering Alignment Operational Planning Release Coordination Decision Support Execution Focus Customer Communication
📈 Core PM Stack
Customer-Centricity Feature Prioritization Automation Thinking UX Awareness Agile Workflow Product Metrics Business Context AI & Automation Interest
05 — Recognition

Certifications &
achievements.

🏅
Java Full Stack Developer Internship
AICTE Certificate · 2025
🤖
Google AI-ML Virtual Internship
AICTE Certificate · 2024
⚡
Salesforce Developer Virtual Internship
SmartInternz Certificate · 2024
🧠
Competitive Programming
LeetCode · CodeChef · Active contributor
06 — Contact

Let’s shape better
customer experiences.

I’m actively looking for Associate Product Manager opportunities where I can combine customer insight, product thinking, and technical understanding to improve journeys, automate workflows, and deliver measurable outcomes.